Samantha Argyle Legal Ombudsman
I complained to them in May because I had a huge problem with Furniture Village. They didn`t solve my problem right away and didn`t offer me compensation. The manager of Furniture Village called me last week because the Ombudsman was involved, so he gave me £100 as compensation. Today, the ombudsman wrote me an email in which he sided with Furniture Village and they said that they were not entitled to compensation and that they fully supported their site. If you are still not satisfied, you may have the right to refer your complaint to the FOS, which will independently investigate the complaint and make a decision. Full details on how to contact FOS, as well as information about the complaint, can be found on their website – www.financial-ombudsman.org.uk or by calling 0800 023 4 567. I bought a broken chair from a retailer who refused to make repairs or refund my money, so I reported it to the furniture ombudsman, who claims to resolve complaints within 60 days. I filed my first complaint on December 24th, but it was not resolved until June 10th, 6 months later! I didn`t get the refund I was hoping for, but a repair. I pointed out that the retailer had already returned my chair for repair, but when it was returned 10 weeks later, no repairs had been done. I was told that it did not count as reparation because they had not done so. I was not really surprised by the result, because it is retailers who pay an annual fee to the Ombudsman to protect their rights. Of course, the consumer also has rights. It all became clearer when I realized that in addition to Samantha Argyle, Mariette Hughes, Paul Lawton, Steven Pearson, Andrew Burford, Laura Barker, Jason Chapman, Amanda Charlton, Darren Cox, Clair Daniel, Siobhan Fennell, Jodie Handley, Louise Hopkins, Shamaila Hussain, Joshua Jackson, Louise Smith and Simon Williams were all appointed ombudsmen.
By the way, what a comment on the legal profession to need so much! We are sorry to hear that you are not satisfied with the outcome of your case against Wren Kitchens. We are impartial and have many safeguards in place to maintain our independence and provide an invaluable set of controls for our work. You can read about it here www.fhio.org/faqs/for-businesses/how-do-we-remain-independent.We understand that it can be frustrating if you don`t get the result you were hoping for. While we always try to help consumers through our grievance process, there are times when we have to make decisions that consumers do not always agree with. Our team carefully reviews all aspects of the complaint, including evidence and information provided by both parties, as well as relevant laws and regulations. This helps us make sure the right decision is made. Although our involvement in the case ends if you decide to reject our decision, you can always seek legal advice if you wish. Thank you very much. We are sorry to hear that you are not satisfied with the service here at FHIO.
As part of our process and to give the Company time to resolve the complaint itself, we accept disputes only 3 months after purchasing the item or receiving a blocking letter from the Company. In order to make a fair and balanced decision on the cases we have submitted, we sometimes require one or both parties to obtain additional evidence to support their case. This may take the form of an inspection by an independent company. If you wish to provide additional evidence, we will be happy to reopen the file. If you would like us to review your case, please send an email; complaints@disputeresolutionombudsman.org. Postal complaints should be addressed to: The Ombudsman, First Stage Complaints, 1st Floor, Premier House, Argyle Way, Stevenage, Hertfordshire, SG1 2AD. As others have said, after 6 weeks I was told that I would have to pay for an independent report, for which I would not be paid, to prove that there are problems with the kitchen, because the photos are not enough. It seems that the offer of the mediation service is just another way to make Magnet appear as a consumer friend in their glossy sales brochures, in addition to their guarantee of quality, which mean nothing in practice. In full compliance with the previous verification.